A Userback alternative for reader feedback on every page
Userback helps product teams collect bug reports with screenshots, video and replays. Asklet asks anonymous readers whether a page did its job.
Userback is user feedback software for product teams. Users and testers report bugs and ideas with annotated screenshots, video and session replays, and the reports go on to tools such as Jira or Linear. It also runs in-app surveys such as NPS and CSAT.
That depth suits software with signed-in users and a team that triages tickets. On a blog, a docs site or a marketing page, readers rarely want to file a report. They will tap Yes or No on "Was this page useful?" and perhaps leave a line of text. Asklet is built for that: one snippet, the survey chosen by page path, and anonymous answers grouped per page.
| Userback | Asklet | |
|---|---|---|
| Built for | Bug reports, feature requests and product feedback | Short questions on articles, docs and pages |
| What a response holds | Screenshots, video, replays and user details | The answers, the page path and a timestamp |
| Typical respondent | Users and testers of your product | Anonymous readers, no sign-in |
| Results | Reports to triage and send to your tools | Totals per website and per path |
| Cookies & consent banner | Depends on your setup | No cookies, no identifiers |
Choose Userback when…
- You need screenshots, recordings and console logs with each bug report
- Feedback should become tickets in Jira, Linear or a similar tool
- Your respondents are signed-in users or client reviewers
Choose Asklet when…
- You want to know which articles and docs pages help readers
- You want totals per page, not a queue of reports
Userback is a trademark of its owner. This page is not affiliated with or endorsed by Userback. It describes what each product is built for, based on public information as of 2026-10-21. Check Userback's own website for its current features and pricing.
Common questions
Does Asklet take screenshots or record sessions?
No. Asklet runs in its own iframe and stores only the answers, the page path and a timestamp. It never sees the rest of your page. For bug reports with screenshots and replays, a visual feedback tool fits better.
What is Userback used for?
Userback is user feedback software for product teams: bug reports and feature requests with visual context, plus in-app surveys, passed on to the team's issue tracker. See Userback's own website for its current features.
What are the alternatives to Userback?
It depends on the feedback you want. For bug reports with screenshots and annotations, look at other visual feedback tools such as Usersnap or BugHerd; our visual feedback tools comparison puts that category side by side. For short, anonymous answers from readers about your articles and pages, grouped by path, Asklet is the closer fit.
Can I use Asklet and Userback together?
Yes. A common split is Userback inside the product for bug reports and Asklet on the help centre, docs or blog for "Was this useful?". They answer different questions.
Is there a free alternative to Userback?
Yes. Asklet has a Free plan for one website, with 2 active surveys of up to 3 questions each and 100 responses a month. Paid plans raise those limits.
Is Asklet GDPR compliant?
Yes. Answers are anonymous: the widget sets no cookies and stores no IP addresses, user agents or identifiers, and emails and phone numbers typed into free-text answers are redacted.
How do I switch from Userback to Asklet?
You don't have to switch everything. Keep Userback for bug reports, create a survey in Asklet, add your website and list the domains it runs on, then paste the snippet into your article or docs template.
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