Blog
Guides to reader and customer feedback
Guides for editors, docs and product teams: how to collect customer feedback, find out which pages help readers, and decide what to fix or write next.
Privacy and law
EU cookie consent changes: where the Digital Omnibus stands in October 2026
What the EU Digital Omnibus proposed for cookie consent, where it stands in October 2026, and why the ePrivacy rules still decide if your widgets need a banner.
By Dino Correia 9 min read Read the postPrivacy and law
Session replay and pixel lawsuits: what website owners should know
Why session replay, chat widgets and pixels draw wiretap claims under California law, what changed in 2026, how GPC fits in, and when to ask visitors instead.
By Dino Correia 9 min read Read the postPrivacy and law
How to make a feedback widget accessible, and what the European Accessibility Act asks
What the European Accessibility Act means for the surveys and feedback widgets on your site, and the WCAG 2.2 checks that make them usable by everyone.
By Dino Correia 9 min read Read the postDocs and guides
How to measure documentation ROI and show what your docs are worth
The metrics that show what documentation is worth: ticket deflection, time to first success, page helpfulness and search exits, and how to report them.
By Dino Correia 9 min read Read the postMeasuring content
AI Overviews take your clicks. Are the visitors you still get satisfied?
Google AI Overviews and zero-click search mean fewer visits. Find out whether the readers who still click through get what the summary left out.
By Dino Correia 8 min read Read the postAnalytics and feedback
How do you track ChatGPT traffic that shows up as direct?
Visits from ChatGPT, Perplexity and Gemini often land in "direct" in analytics. Ask readers how they found the page, without cookies, to see the share.
By Dino Correia 8 min read Read the postMeasuring content
Do readers trust AI-written articles?
Surveys show readers are wary of fully AI-written content. What the research found, and how to check whether your own AI-assisted pages help readers.
By Dino Correia 7 min read Read the postEditorial planning
Which articles should you update after a Google core update?
Lost traffic in a Google core update? Use Search Console and page-level reader feedback to decide which articles to refresh first, and which to leave alone.
By Dino Correia 7 min read Read the postMeasuring content
Is NPS still worth it on a content site?
What the critics of NPS get right, what its inventor now says about it, and the questions that tell a content site more: CSAT, CES and one page question.
By Dino Correia 9 min read Read the postMeasuring content
What is a good survey response rate?
Survey response rate benchmarks by channel, why on-page, popup and email rates differ so much, and how to work out your own rate from your page views.
By Dino Correia 8 min read Read the postCollecting feedback
Closing your comment section? What to use instead
Why many publishers closed their comment sections, and what to use instead to hear from readers: questions on the page, reader email and community spaces.
By Dino Correia 7 min read Read the postNewsletters
How to get newsletter feedback without "hit reply"
Ways to get newsletter feedback beyond "hit reply": one-click polls in the email, a question on the web version and a footer link, and what each one tells you.
By Dino Correia 7 min read Read the postCollecting feedback
How to collect customer feedback: 8 methods and when to use each
Eight ways to collect customer feedback, from surveys and on-site widgets to interviews and support tickets, with when to use each and how to act on it.
By Dino Correia 10 min read Read the postMeasuring content
What if only a vocal minority answers your survey?
The readers who answer a feedback widget aren't all your readers. How to stop a vocal few from steering decisions, and what to do when a page has few answers.
By Dino Correia 10 min read Read the postMeasuring content
Which articles actually help your readers?
Page views can't tell you if an article helped. Ask readers one question at the end of each article and use the answers to fix, update or promote it.
By Dino Correia 6 min read Read the postAnalytics and feedback
Analytics show what readers clicked. How do you find out why?
Analytics show where readers click, scroll and leave, but not why. Pair your numbers with one question on the page so each drop has a reason you can fix.
By Dino Correia 5 min read Read the postDocs and guides
Find the pages that leave readers stuck
How to find unclear documentation pages, help articles and guides that leave readers stuck, step by step, and fix them in order of impact.
By Dino Correia 6 min read Read the postCollecting feedback
Reader feedback, without another email survey
Alternatives to email surveys for publishers, compared: questions on the page, comments, polls and more, and when an email survey is still the right call.
By Dino Correia 6 min read Read the postEditorial planning
Know what to publish next, one question at a time
Plan your next articles from what readers ask for. A simple way to collect topic ideas on the page, sort them into a list and decide what to write next.
By Dino Correia 5 min read Read the postBlogging
How to get feedback on blog posts
Six ways to get feedback on blog posts, what each one tells you, and a simple setup that gets honest answers from readers on every post, step by step.
By Dino Correia 5 min read Read the postMeasuring content
10 questions that reveal whether your articles are useful
Ten questions to ask readers at the end of an article, what each one tells you, which answer type to use, and how to combine them into a short survey.
By Dino Correia 5 min read Read the postDocs and guides
The one feedback question every documentation page should ask
Why "Did this page answer your question?" works better than "Was this helpful?" on documentation, how to word and place it, and what to ask after a No.
By Dino Correia 5 min read Read the postMagazines
How a magazine can learn which stories to commission next
How magazine editors can decide which stories and formats to commission next, using what readers say at the end of each story and a monthly brief.
By Dino Correia 5 min read Read the postWordPress
A simple feedback loop for WordPress publishers
A weekly routine for WordPress publishers: ask readers one question on every post, read the answers, update the posts that need it and check the result.
By Dino Correia 5 min read Read the postGet your first answers today.
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