A Refiner alternative for anonymous on-page surveys
Refiner runs in-app surveys such as NPS and CSAT for SaaS teams, aimed at identified users. Asklet asks short, anonymous questions by page path, with no SDK.
Refiner is customer feedback software for product-led SaaS, fintech and marketplace companies. It runs in-app and mobile surveys such as NPS, CSAT and CES, identifies users, segments them by traits and events, and rolls answers up per account.
That fits a team that wants to know which customers are unhappy so it can follow up. If you want an honest read on a screen, an article or a help page without sending anyone's identity to another vendor, Asklet is the lighter tool. NPS is one of its question types, and results show the score for each page.
| Refiner | Asklet | |
|---|---|---|
| Built for | In-app NPS, CSAT and CES for SaaS teams | Short questions on screens, articles and docs |
| What it adds to your app | A JavaScript client or mobile SDK | One lazy-loaded iframe |
| Respondents | Identified users and accounts | Anonymous, no identifiers |
| Who sees the survey | Users matched by traits and events | Everyone on the pages you choose, by path |
| Platforms | Web apps and native mobile apps | Websites and web apps |
| Results | Per survey, segment and account | Per website and per path |
Choose Refiner when…
- You want NPS or CSAT tied to named customers and accounts
- You survey users inside native mobile apps
- Customer success follows up on each low score
Choose Asklet when…
- You want an anonymous NPS or rating question on each screen or page
- You'd rather not pass user ids or traits to a survey vendor
Refiner is a trademark of its owner. This page is not affiliated with or endorsed by Refiner. It describes what each product is built for, based on public information as of 2026-10-21. Check Refiner's own website for its current features and pricing.
Common questions
Can Asklet run NPS surveys?
Yes. NPS (0-10) is one of seven question types. Results show the NPS score with promoters, passives and detractors for each page, and the reasons people gave are in the comments.
Can I see which customer gave a score?
No. Answers in Asklet are anonymous by design, and emails or phone numbers typed into comments are removed. If you need to follow up with named customers, a tool like Refiner fits better.
Does Asklet need an SDK?
No. The widget is a plain iframe, so it works in any React, Vue, Svelte or server-rendered web app and adds nothing to your bundle. There is no native mobile SDK.
What is Refiner used for?
Refiner is customer feedback software for SaaS and other product-led companies. It runs in-app and mobile surveys such as NPS, CSAT and CES, aimed at user segments. See Refiner's own website for its current features.
What are the alternatives to Refiner?
Alternatives to Refiner include Sprig, PostHog Surveys, Formbricks, Survicate and Asklet. Sprig targets product research at user segments, and PostHog Surveys sits inside PostHog's product tools. Formbricks is open source and can be self-hosted, and Survicate runs surveys across email, websites and products. Asklet asks short, anonymous questions on your pages and groups the answers by path.
Is there a free alternative to Refiner?
Yes. Asklet has a Free plan for one website, with 2 active surveys of up to 3 questions each and 100 responses a month. Paid plans raise those limits.
How do I switch from Refiner to Asklet?
Create a survey, add your app and list the domains it runs on, then add the Asklet iframe to the screens you want to ask about. A pattern such as /app/projects/*/settings covers every screen of one kind. You can run both tools side by side while you compare.
Other alternatives
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